Thank you for visiting and shopping at SoOPAK.com. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing/turnaround time & delivery estimates
The estimated date you will receive your order is a combination of the selected turnaround time and shipping time. Once your order is placed your turnaround time generally cannot be changed and billing charges will not be reversed.
For your convenience, depending on the product ordered, SoOPAK.com offers a variety of different production turnaround times. Not all of the following turnaround times are offered on every product; the available turnaround times will be listed with product as part of the order process.
Pick up is available only until 6:00 p.m. (orders completing after 5:00 p.m. may not be available for pick up until the following morning).
Free delivery (if available) will be on the next scheduled delivery day. We do not offer same day turnaround combined with same day free delivery. For example, if your free delivery schedule is on Wednesday and Friday, a same day turnaround order placed on a Monday will not be delivered until Wednesday; if free delivery is available every day, Monday through Friday, the order would be delivered on Tuesday.
We reserve the right to print same day turnaround product on our digital presses.
all production ready jobs received and confirmed by no later than 1:00 p.m. will be ready between 1:00 p.m. the second business day after receipt and 1:00 p.m. on the fourth business day after receipt.
all production ready jobs received and confirmed by no later than 1:00 p.m. will be ready between 1:00 p.m. the fifth day after receipt and 1:00 p.m. on the seventh day after receipt
The customer pays the shipping cost upfront. If the SoOPAK carries the responsibility, SoOPAK will expense the shipping cost for the customer; otherwise, the customer will be responsible for the shipping cost;
* If you choose group shipping this may add at least one additional day to your chosen turnaround time.
* Orders are not shipped or delivered on weekends or holidays.
* Delivery delays can occasionally occur.
Shipping charges for your order will be calculated and displayed at checkout. It would all differ based on the products you ordered, given that they are all customized and with different quantity and weights.
Customs, Duties and Taxes
SoOPAK.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
SoOPAK.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
Additional shipping cost outside of Canada and the U.S. would be on customers’ own spend.
Refund/ Cancellation Policy
Our refund/ cancellation policy are outlined under the Privacy and Privacy page